We want you to shop with confidence. We accept returns and exchanges for unworn, unwashed, and unused products with their original tags and packaging within 30 days of purchase, subject to the conditions below.
General Return & Exchange Conditions
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Products with a genuine manufacturing fault will be replaced free of cost. The courier service will arrange the pickup of the incorrect or faulty product and deliver the replacement to your provided address, provided the courier service is available in your area.
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Return and exchange delivery charges will not be refunded if the product does not have a genuine fault.
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Please send the returned product along with a copy of the invoice and clearly mention the reason for the return.
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If you wish to exchange a product without any genuine fault, the customer must send the merchandise at their own expense through a traceable delivery service, such as a courier or registered post, to our address.
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Due to the use of studio lighting during product photography, the actual product color may vary slightly from the images shown on our website. Products cannot be returned or exchanged solely due to minor color variations caused by lighting.
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In cases of change of mind, customer mistake, or any other personal reason, the product will only be replaced, or a voucher of the same value will be issued. The voucher can be used for future purchases.
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Refund requests will be processed within 7 working days after the returned product has been received.
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All returns should be sent to Qualityshop.pk's address.
(For the complete address, please contact our Customer Support.)
For any questions regarding returns or exchanges, please contact us at qualityshop.pk.info@gmail.com or 03117630730.
Simple Steps to Return or Exchange Your Item(s)
1. Contact Customer Support
If you wish to return, replace, or exchange any item from your online order, please contact our Customer Support team at 0311-7630730.
2. Repack Your Product
Please make sure the product you wish to replace is properly and securely packed. Send a photo of the packed product to our Customer Support team. Once your packaging is approved, you will be informed about the next steps.
3. Replacement
1 — Genuine Fault / Replacement:
In case of an eligible replacement, our courier rider will pick up the item you wish to return from your doorstep and deliver the replacement parcel to your doorstep.
2 — Change of Mind, Customer Mistake, or Personal Reason:
In case of a change of mind, customer mistake, or any other personal reason, the customer will be responsible for the replacement charges for sending and receiving the parcel, according to the current rates of the courier service.
4. Return
If you wish to return a product due to a change of mind, customer mistake, or any other personal reason, you must send the merchandise at your own expense through a traceable delivery service, such as a courier or registered post, to our address.